All members of the Marino College staff are committed to the principles of quality customer service described below.

Service for All:

• We aim to provide a high quality accessible service to all our clients.
• We will ensure the rights to equal treatment established by legislation for all who seek our services.
• We will use modern technology to support our service delivery.
• We will foster a co-ordinated and integrated approach to the delivery of our services.

Courteous Service:

• We will provide our service in a polite and courteous manner.
• We will ensure that privacy is respected at all times.

When Entering our Buildings: 

• We will endeavour to ensure that all our buildings are accessible.
• We will keep our public and service areas safe and clean.

Public Information:

• We aim to ensure that all information we produce is clear, timely and accurate.
• Published information will be provided in an accessible and easy to read format and will also be available on our websites.
• Our public information, as per the Official Languages Act 2003, will be produced in both Irish and English and we will inform you of your right as a customer to choose to be dealt with through the medium of either Irish or English.
• Any member of staff visiting your home will carry official identification.

Personal Information:

• We will treat all personal information provided in a confidential manner and use such information only for the purposes for which it is supplied, in accordance with relevant legislation.

Students / Participants and Staff:

• We aim to provide the best service possible to students / participants of our learning programmes and activities.
• We recognise staff as internal clients.

  Consulting our Customers:

  • We will consult with your and evaluate the quality of our service on a regular basis. 

  Complaints and Appeals:

  • We welcome and invite comments on the service we provide and if you have any suggestions in this regard you can use our Comment and Suggestion Form
  • If you are unhappy with any aspect of the service, Complaints and Appeals Procedure are in place. 

  The City of Dublin Vocational Education Committee and Marino College College is committed to providing a service of the highest quality.  Staff will do everything possible to ensure that this level of service is provided.  However, when things go wrong or you disagree with something we do, you have a right to discuss your problem or make a complaint.  The procedure outlined below is designed to deal with complaints about issues such as delays, mistakes, poor customer service (See Note (a) below). Should you decide to make a complaint, we will take it seriously and deal with it as quickly as possible.  We will investigate your complaint thoroughly and impartially.  We will treat you sympathetically and courteously, and your future dealings with Marino College will not be affected in any way.

  What to do if you have a problem relating to a particular CDVEC school / college / centre?
  
  Step 1:

  Most problems can be resolved straightaway by bringing them to the attention of the person you are dealing directly within the college.  You should write to or arrange to speak with this person about your complaint.

  Step 2:

  If your problem is not resolved by discussion, local college procedures should be followed.  Briefly, these procedures are as follows:

  1. Principal will request that you put your complaint in writing to him. 
  2. On receipt of your written complaint, the principal will undertake an investigation.
  3. The Principal will advise you of the outcome of his investigation and inform you of his findings and resolutions.

  It is important that local procedures are used in the first instance to address your problem.

  Step 3:

  If you are still not satisfied, you should write directly to the Chief Executive Officer of the City of Dublin VEC who will arrange to have your complaint investigated.

   

  Equality Statement

  Marino College promotes tolerance, mutual respect and understanding of differences of cultural, ethnic, racial, social and religious diversity. All students must in their behaviour respect this diversity.  The College is committed to ensuring that any student attending is not discriminated against on the following grounds: gender, marital status, family status, sexual orientation, religion, age, disability, race and membership of the Traveller community.  In its educational programmes the College makes provision for awareness-raising and promoting respect for diversity across these nine grounds.  The College will investigate any instances of discrimination either by direct, indirect or by association within the College that come to its attention and will deal with the perpetrator(s) through the discipline mechanism previously described.