Duration
Part Time CourseAward
QQI Level 4Entry Requirements
We welcome committed students hoping to achieve a level 4 qualification.
Work Placement
This course is a joint project between Marino College of Further Education, Eastside & Docklands Local Employment Service and an industry partner. The course will be part taught in both locations.
Course Aims
Are you interested in pursuing a career in the customer service industry? Are you a strong communicator with good interpersonal skills? This thoughtfully designed program is the course for you. Students will be trained in the use of customer relationship management systems, deal with a variety of consumer behaviours and develop problem solving skills to deal with customer queries, all required to gain employment as a customer support representative in a variety of industries.
On completion of the program you will have an excellent understanding of new communications technology and will have gained valuable work experience. We are committed to ensuring that all our graduates are highly employable and have the skills, expertise and support they need to maximise their performance in their future career.
Course Content Overview (or Year One)
| Customer Service | Work Experience |
| Contact Centre Skills | Team Working |
| Communications | Contact Centre Skills |
| ICT Skills | Digital Media |
Future Prospects
Graduates of this programme will have the skill set required to gain employment in many sectors and fulfil the role of a business development specialist and customer support executive. Potential employers include Banks, Insurance Centres, Energy Suppliers and Office Support.
APPLY FOR THIS COURSE ONLINE »
