Duration
One Year Full TimeAward
5M2071Entry Requirements
We welcome committed students including those who have attained a level 4 qualification, school leavers and mature students
Course Aims
Are you interested in pursuing a career in the contact centre and customer service industry? Are you a strong communicator with good interpersonal skills? This thoughtfully designed program is the course for you. Students will be trained in the use of customer relationship management systems, deal with a variety of consumer behaviours and develop problem solving skills to deal with customer queries - all required to gain employment in the telecommunications industry.
On completion of the program you will have an excellent understanding of new communications technology and will have gained valuable work experience. We are committed to ensuring that all our graduates are highly employable and have the skills, expertise and support they need to maximise their performance in their future career.
Course Content Overview (or Year One)
| Contact Centre Skills | Digital Marketing |
| Customer Service | Database Methods |
| Selling Principles & Practice | Word Processing with Data Entry |
| Work Experience | Communications |
Future Prospects
Graduates of this programme will have the skill set required to gain employment in many sectors and fulfil the role of a call centre advisor, customer support executive, control room operator and telephonist. Alternatively students will have the opportunity to progress to the QQI Level 6 Course, Advanced Administration in Project Management at this college.
APPLY FOR THIS COURSE ONLINE »
