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Contact Centre and Customer Service Skills

Contact Centre and Customer Service Skills


One Year Full Time



Entry Requirements

We welcome committed students including those who have attained a level 4 qualification, school leavers and mature students

Course Aims

Are you interested in pursuing a career in the contact centre and customer service industry? Are you a strong communicator with good interpersonal skills? This thoughtfully designed program is the course for you. Students will be trained in the use of customer relationship management systems, deal with a variety of consumer behaviours and develop problem solving skills to deal with customer queries - all required to gain employment in the telecommunications industry. 

On completion of the program you will have an excellent understanding of new communications technology and will have gained valuable work experience. We are committed to ensuring that all our graduates are highly employable and have the skills, expertise and support they need to maximise their performance in their future career.

Course Content Overview (or Year One)

Contact Centre Skills Digital Marketing
Customer Service Database Methods
Selling Principles & Practice Word Processing with Data Entry
Work Experience Communications


Future Prospects

Graduates of this programme will have the skill set required to gain employment in many sectors and fulfil the role of a call centre advisor, customer support executive, control room operator and telephonist. Alternatively students will have the opportunity to progress to the QQI Level 6 Course, Advanced Administration in Project Management at this college.